Our Air NZ overnight service from Perth to Auckland was replaced by a Wamos operated flight. I was wrong to not get a refund when it was offered when the flight was no longer run by Air NZ. I was also wrong when I trusted Air NZ when I was told how good Wamos was and how well we would be treated. I was also wrong when I ignored the bad online reviews for Wamos. Air NZ, you have really disappointed us. The plane was very cramped... in business class! The aisles were narrow. I had to turn side on to enter the cubical and I am a small person! The plane shook terribly on take off and landing. I thought I was in a cesner! The headphones were not noise cancelling. The seat squealed when adjusted. The previous passenger's rubbish was in the foot hole. The seat felt like it was more narrow than premium economy on QANTAS. The screen did not adjust to suit angle of the eyes. There were no air outlets. It got very hot during the flight to the point where passengers were fanning themselves with the safety card. The reading light did not work. There was no choice for dinner. There were no beverages with dinner - none. Not even water! There was no tea or coffee offered after dinner. This is in business class. During the night the cabin crews social conversations could be heard well keeping us awake. There was no breakfast meal just a very small greasy pastry! It was served in a rush 30 minutes before landing. No tea or coffee was offered for breakfast.For business class service this was extraordinarily poor. I would expect that from basic no frils airlines. I have flown all classes before and this was the worst business class flight ever. The other domestic economy flights operated by Air New Zealand were far better. We feel unfairly and very badly treated. We were happy that we were returning home with an Air NZ flight... but wait! No! We have been bumped off to Wamos again and down graded to economy with less than a month's notice. We wanted to cancel and get a refund but we couldn't afford to pay formnew flights with another airline at such short notice. We tried three times by phone and twice by email to get some satisfactory result. But Air NZ were unhelpful. We won't be flying Air NZ again and therefore probably not coming back to NZ until other airlines offer direct flights.
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