This is a real disgrace for modern aviation. Originally booked our flights to Cuba with Air Europa. When we arrived at Madrid we expected to board the modern Dreamliner of the fleet that is advertised at the Air Europa website. Instead, we found out that we have to fly with a wrecked A330 of an airline we never heard before, Wamos Air. They operate the flight from Madrid to Cuba on behalf of Air Europa. Unfortunately we had to fly both outbound and inbound with the same carrier and plane. So the experience was the same both ways:1. the most rude aircraft crew you can ever imagine. they dont respond when you call via pressing the button and dont you dare ask for some water outside the planned service time. they wont give you any. In fact some of the hostesses were even annoyed by me asking twice for some water. 2. Food served is below average. its adequate only to keep you from starving. During a 9 hour flight they serve only one meal (for free). then if you want to purchase something else, you can only do so during what they call "Bistrot open hour". which is one hour several hours after the mean has been served. Why an airline that wants to make money from selling snacks and beverages only operates the bistrot for 1 hour, its something i will never understand. Plus they end up with lots of starving and thirsty passengers3. The entertaintment system software is so buggy that during the outbound flight kept crashing. if you rely on it to spend your in-flight time, then you better bring a book or a tablet with you4. Seats are among the most narrow and less comfy you will experience. the plane is super old and modern comfort is an unknown word for them5. seat selection costs $15 so if you plan to sit with friends and family you better be prepared to pay for it.i could keep on writing...but its pointless. Wamos is a reason to start again crossing the atlantic with boats. Make sure that when you purchase inter-atlantic flights with Air Europa you wont end up with Wamos. It was a 1500 EUR ticket that was booked several months ago. Worst value for money decision ever made.
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