After a four and half hour delay at Gatwick to Cancun, finally we took off on a replacement airbus aircraft from Wamos. Generally the service was OK, seats were a bit uncomfortable for a 10 hour flight, but the flight attendants did their best with some TUI staff onboard. It was a packed flight. Reading some previous reviews I was expecting far worse. Some suggestions to future passengers. Take a few movies with you, as the movie choices were quite limited. Plus other things to occupy yourself. Take some snacks as the egg sandwich at the end of the flight fell well short of a second meal. Take a cushion or head rest too. We had a long delay in Cancun at the baggage carousel. Also, due to the one motorway down to the resorts it took another 2 hours by coach because the traffic and roadworks was terrible. So after travelling 24 hours door to door, it was a very long day. Because we were all delayed by over 3 hours, we will be entitled to compensation. Actually, I have to say TUI has been quite good at paying the compensation which was just over £500 per person. As an update we flew back to Gatwick on the TUI Dreamliner and difference was incredible. Better seats, service, food and movies.
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