We booked our holiday to Dominic republican through TUI and booked premium seats on there dream liner aircraft. 5 days before we were due to depart TUI informed us that aircraft has changed to wamos air which is Spanish company and our premium benefits have been cancelled. ( Bear in mind the flight is 10 hours ) Well what can I say wamos air have got to be the worse airline out there. The food was dried up pasta. The airline staff were rude. And the in flight information at the start we could not understand because she spoke very fast and couldn't understand the language barrier. Because everyone on the flight was British That's not the worse thing there is no room in the seats we were shoulder to shoulder because the seats are so narrow and trying to eat a meal is near impossible because you can't move your arms and there's no leg room at all TUI informed us we couldn't book extra leg and I'm 6ft 5in but my wife is 5ft 7 and she couldn't even move her legs. There were some TUI cabin crew on this flight I did complaint about the the seats all I got in return was well you are lucky the flight wasn't cancelled and also the toilets were disgusting there was excrement embedded in and around the toilet seat no toilet paper 15 minutes into the flight. The aircraft was very outdated no air-conditioning I was sweating. How on earth TUI can use this airline from such well known company sorry TUI you have lost me as a customer
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