I'd give this airline 0 stars if I could. We were moved onto Wamos Air by TUI after they had 'maintenance problems'. This seems to happen far too often and they clearly charter Wamos because it is cheap. We had paid for Premium on TUI Airways but Wamos only had economy seats. Refunding the premium paid does not make up for this. I travel a lot and this was the worst flight I have ever been on.To start with we were over 3 hours late taking off...no explanation given. We later learnt it was because a passenger had been taken ill. (Earlier in the year we had travelled with a different airline and had been delayed due to a passenger falling ill. The pilot had kept us fully informed as to what was happening and the cabin crew provided drinks: that is good customer service).The plane was uncomfortable with tiny seats cramped together. You couldn't move without knocking into the person next to you. The leg room was non-existent. The seats had virtually no padding so even though it was an overnight flight sleep was impossible. There were only 3 toilets for the whole plane (the one at the front being reserved for the TUI staff who were occupying the limited business section). There was no effort to clean/ replenish toilet paper so you can imagine the state by the end of the flight. The food was fine as this had been provided by TUI. There was no entertainment system as such. You had to download their app. I tried to do so but it wouldn't download. When I asked for help, she shrugged her shoulders and made no effort, just walked on. The crew in general were unhelpful and surly. They clearly spoke English but just could not be bothered to make the effort. They were clearly unhappy but it is their job to help and make the passengers' journey enjoyable. Lights were switched off almost as soon as we had taken off and we had to ask for them to be switched on again (it was only about 9pm). There were supposed to be TUI crew on board but we saw no sign of them during the flight.TUI clearly use Wamos because they are cheap. We took the TUI flights as part of a cruise package. Never again. The cruise part was fine and my advice would be: if you want to go on a Marella/TUI cruise, then book the cruise only and make your own travel arrangements. It'll cost more but at least you won't have you holiday spoilt by TUI Airways.
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