Originally flying with Tui from Cancun to Gatwick who claimed that they had ‘unscheduled maintenance’ on their Dreamliner so changed the flight to Wamos air. Turns out this happens a lot!! Having read the reviews I was very anxious and I had every right to be. The plane originally was a 2:4:2 configuration which you can see by the panels above the seats, but had been changed to a 3:3:3 to cram more seats in. The seats were like boards of wood with little cushioning, and so small that everyone was pretty much sat on top of each other and couldn’t even move their arms. The aisles were also so small that you have to walk sideways to get down them, and the trolley staff kept a banging into everyone. The whole flight a lot of people had to keep standing up as they were too uncomfortable in the seats, myself and my husband included. The food was the most disgusting I’ve ever had and the staff were rude, uninterested and unhelpful. The toilets were absolutely filthy with urine splashed everywhere and smelt so bad. The flight was also delayed by 2.5 hours, and seems they are delayed on most flights. The pilot didn’t even try to make up any time. This airline is barely adequate for short haul flights let alone a 10 hour flight. I ended my holiday very stressed and anxious, and now also in a lot of pain with my back and legs because of the seats. If I could give a zero I would!!
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