Used Tui for many holidays , until we went to Mexico 18th November was looking forward to flying again on dreamliner, Then 30 minutes before I fly I get a txt message saying airplane changed to wamos , didn’t give me a chance to decide I would not have travelled had I known. Worst flight ever 11 hours on the most uncomfortable seats, no entertainment and no power points. Guess what on the 2nd December the same thing happened on the way back, tvs this plane had whoooo I thought but no headphones , tui will refund premium upgrade which Im waiting for and offered me a voucher for £100 pounds voucher 😆JOKE . I’m 6.5 and and big guy upgrade for a reason . Could tell you loads of other issues but Sadly this will be the last flying with tui, and looks like lots of other people feel the same will end up like Thomas cook, avoid at all cost on these long haul flights, they really don’t care on the communication front.I could also tell you of loads more issues but think most covered below
Claim your business profile now and gain access to all features and respond to customer reviews.
