Was told by TUI last minute flight to Cancun would be wamos reading the reviews I was very nervous, reviews not wrong. Absolutely horrendous flight. The actual flight was lovely no turbance, brilliant. There was only one working toilet on the plane for everyone! No soap no toilet roll and then that one broke. No entertainment, there's an app but that kept buffering and I didn't have earphones so couldn't watch. Seats and plastic cups were filthy!! Staff spilt a drink on my mother and ran into her foot with the drink trolley. Staff didn't understand you as Spanish and did not care if there was no soap/toilet roll a couple of tui staff who palmed off the toilet roll and soap complaint by saying wamos responsibility to refill .. sorry what. There was an announcement as someone had a bad peanut allergy. We then later get served a snack that said may contain peanuts. No air con, change of seats couldn't sit where we wanted had originally paid for. The middle of the plane was chaotic litreally like feeding time at the zoo. Food served was cold and disgusting, no second meal as promised just just a sandwich. Poor flight.
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