If I could put no stars, I would. Tui emailed us 5 days before flight from Cancun to Gatwick to say our aircraft has changed to Wamos. However my emails were not working out there so I had the news delivered to me at the airport. The plane had no tv screens and no charging ports. Several people were sick on the plane, and I was nauseous throughout. Turbulence most of the way - the worst turbulence I have ever encountered. I am a nervous flyer so this was just an awful experience for me. No reassurance from the pilot. Felt like he was flying as if he had no passengers. Paid for premium with TUI and ended up in the worst economy. Have to now contact tui to get my money back. The whole experience was a horrible end to a lovely holiday. Won’t use tui again.
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