Booking Details: Flight NZ175 14:20hrs 10.2.24 from Auckland to Perth. We received appalling inflight service by the Wamos Air crew on the above flight. Our flight was changed from an Air New Zealand flight to Wamos Air in October 2023, Air New Zealand state that where ever your destination, you can expect the same great, uniquely Kiwi experience onboard, blending hospitality with world-class service. Well if you fly with Wamos Air that is not the case. My husband and I have never experienced such appalling inflight service. The air crew were inattentive, forgot several requests for drinks and didn’t service tea or coffee after the inflight meal. They seemed to be more interested in talking to each other, than serving passengers. I actually felt quite dehydrated through lack of water and had to help myself to the water because there was nobody around.
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