I booked business class MNL to AUH to LHR based on the experience I had on this trip to AMS in 2021. I must say the experience was terrible this time and does not justify the business class fare hike for the MNL- AUH-MNL legs of the journey.It's as if we in the Philippines are being treated differently to your customers in the Middle East and rest of Europe.Other than the staff on both legs whom i had no issue with, the standard was not business class and certainly not what is expected of Etihad.Seats - ridiculously cramped with no storage space. They were a throwback to the nineties. My wife sitting in the window seat could not get past my seat when it was laid flat without waking me up to place the seat upright.Amenity kit - an absolute joke. The size of the case cube belied the meagre contents inside.Entertainment - Etihad are running perilously close to breaching trade description regulations calling it Enertainment. It was more akin to that provided by budget airlines never mind the surcharge you pay in business class! There was only a movies section. With most of those made in the nineties. There was no TV, Games or Music that one expects for the fare paid.WIFI - There was none.Flight Map - There was none.Etihad need to realise that passengers who pay business class fares expect the business class services and ameneties marketed by Etihad. They should not be expected to accept substandard offerings such as that available on Wamos operated flights. The flight was 9hrs long for crying out loud not 90 minutes!Being retired, we fly 3 to 4 times a year to the Middle East and Europe from the Philippines and based on our experience this time we will not be using Etihad to do so in future.Etihad need to be a lot more transparent in what they are providing in business class because quite frankly it's not much better than economy.
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