My experience with customer support was very frustrating. I purchased a top and a shirt that, when I tried them on, did not fit. I promptly returned both items with all original tags and labels still attached, as they had only been tried on. To my shock, my return was denied, and the items were sent back to me with the assertion that they had been 'worn.' This is unacceptable and incorrect, especially for a high-end brand. I encountered refusal and unhelpful accusations, which is not the standard of service one expects when handling relatively pricey clothing.
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