I’m extremely disappointed with the customer service I’ve received.
My blazer arrived with a clear manufacturing fault: a pronounced, bulbous lump in the front seam that completely distorts and throws off the entire appearance of the garment.
I work in the fashion industry, so I’m fully aware of the difference between a crease that can be steamed out and a genuine construction issue. This is unquestionably the latter. The fault is both visible and tangible.
When I contacted customer service, I expected a straightforward resolution. Instead, I was told that the issue was not a fault — essentially being told that what I can clearly see and feel does not exist. That response felt dismissive and frankly insulting. I was not listened to, and my concerns were completely invalidated.
I purchased this blazer skirt set specifically to wear to London Fashion Week for work. As you can imagine, I cannot attend a professional industry event wearing a garment with an obvious tailoring defect. I had hoped for a simple exchange so I could still represent your brand at the event, as I genuinely liked what I saw online and wanted to support a smaller label.
Instead, I was offered no meaningful solution — only the suggestion that I iron it or return it at my own expense. Being required to pay postage to return a faulty item is extremely frustrating, particularly when an exchange was the reasonable resolution I requested.
This experience has been incredibly disappointing. I wanted to champion your brand during an important fashion week event, but instead I’ve been left out of pocket and unheard. Such a shame.
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