I contacted the company via email to express my dissatisfaction with the "The Notting Hill" bag model, stating that it is an uncomfortable model with multiple annoying pockets that do not make it as easy to use as shown on the website. I contacted them after the deadline for returns had passed (7 days without removing any tags) but these are aspects that most buyers are unaware of because we buy with the intention of keeping the products for many years. The company's response disappointed me since they just stated that they could not issue a refund due to the time I contacted them, yet the bag is in excellent condition since I only tried it once. This company's reply was quite disappointing, despite the fact that the product is very expensive and that they are unable to understand an honest consumer who has wasted his money on a very uncomfortable to use bag. Do not buy anything at this store without first trying it on! When you have the things in your hands, they are very different, and they are quite pricey otherwise.
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