Review Time
If I could, I wouldn't even put a star on. A bag product that is not genuine leather without badly made texture. In short, I was not at all satisfied and mostly a very high cost to have fake leather. Never again! Very long shipping times. Bad experience
If I could, I wouldn't even put a star on. A bag product that is not genuine leather without badly made texture. In short, I was not at all satisfied and mostly a very high cost to have fake leather. Never again! Very long shipping times. Bad experience
I ordered and received a very cute bag. Unfortunately the bag is much smaller than I prefer. I am trying to return it. Wanderers doesn’t provide a phone number so I have made multiple attempts to email them for a prepaid return label. They are not responding to my messages. Also, the return cost is insane! Wanderers mentions $27. The post office was even more expensive! I would warn you to be careful and reconsider ordering from Wanderers Travel Co…
The website has .uk extension but the items in my order (U8442) were dispatched and have to be returned to Australia! Had I known the store is on the other side of the world I’d not have ordered.The the Marseille crossbody bag I received is ok but a bit pricey for the cost £179 anf I assume it’s because of he shipment cost. Disappointed .
I do not understand why there are these negative comments on this company. I ordered from Belgium, my first order (number E9807); everything went fine and when contacting the customer service because I was worried about customs, duties and taxes, they quickly and kindly answered me and took away my hesitation. The bag I ordered came in from Australia with FedEx very quickly, without any extra duties/taxes. The bag itself is lovely with a stunning green colour. The quality seems very good so far. I did read reviews about the 'good smell' of the leather, but I must say that European leather smells even better and more like leather. The bags are 'designed' in Australia, but made in Pakistan. I got a free gift with my bag: a small cardholder with the same green colour as the bag. I'm a very satisfied and happy customer!
By far, the worst online shopping experience and the most uncaring and stupidest customer service people I've ever dealt with!First time buying on this website and will never use them again!I purchased a woman's leather jacket in Olive Green for $399 US (over $500 Canadian).I received the item rather quickly however it was the wrong color! They sent it to me in Black instead.I contacted customer service the same day and was told that the Olive Green color is out of stock and would take 4-8 weeks to pre-order!That was NOT mentioned on the website when I was checking out!I was offered the same jacket in Tan color, which isnt what I wanted. They KNEW that they didn't have the Olive Green color in stock, but figured they'd send it in Black and hopefully I'd be happy with it.How stupid! If I wanted Black to begin with, I would have ordered it in Black!I finally received a shipping label via email, 4 days after requesting one. The very next day, I receive an email from customer service mentioning that I DO NOT need to send the item back after all and that I would receive a full refund. I figured, at least it will save me the time of having to go print the label out and then go to a shipping location and have it sent. I accepted the offer only to receive an email this morning saying "Thank you so much for your email! We are so sorry for the erroneous auto generated email. Unfortunately, we do need the jacket back to be able to process a refund or replacement to your original order".What a JOKE!To top it all off, they didn't even acknowledge me be the correct name in an earlier email..how rude!Very disappointed with the service!! Are monkeys running this store?DO BETTER!
In April I ordered 2 cross travel anti theft cross body bags plus one free one from Wanderer. When I put in my info my daughter in laws mailing address appeared. There is NO way to edit any info on this site and my CC info was already in place. I notified the company immediately that I wanted the merchandise sent to me and not to my DIL. They said they would contact the shipper. 4 emails further into this - they still had the shipping address wrong. The package hasn't arrived even though I got a message that it had - no time of delivery or with what delivery company. My DIL said NO package arrived in her name and it has been 4 weeks already. I tried to contact the company again and my email was returned. Their address is is Boca Ratan FLa. Had I known these purses were made in China and shipped to Fla. to be redistributed - I would Never have purchased as I stay away from all Chinese merchandise as it is usually cheap, arrives months late, and never can be returned. So I am out $88 + dollars and don't ever expect to see my items. Beware before you use this company!!! Buy American so you can cover yourself.
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