I purchased a bag from here earlier this year and was really happy with it so I ordered another in September. This one was not so good. The stitching on one of the inside pockets started to come undone within a couple of weeks and the leather tabs on the zip pulls kept coming undone and falling off. I contacted Wanderers to complain (the bag was very expensive) and they agreed to replace the bag. I had to send it back to Australia so was without a bag for 3 weeks which was inconvenient but they sent out the replacement once they had received the faulty one back and it got to me fairly quickly. Unfortunately the quality issues persist - the tabs once again keep coming undone and falling off (this is obviously a design flaw) and the strap on this bag has a misaligned clip which means the strap just falls off. I contacted Wanderers again and said that I wanted to return the bag for a full refund seeing as this is the second time I have received a faulty item. I requested a returns label. They ignored this and replied saying they would send me a replacement strap. I responded and once again clearly stated this wasn't acceptable and I wanted a refund as I have no confidence in the quality of their products. They haven't replied. The bags are lovely but the quality is awful for something so expensive and customer service is not good.
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