I have been overcharged for over 20 years by the local council for a service that was never provided. After raising the issue, I received a partial refund in 2017, but over £800 is still owed to me. Despite numerous complaints, I've been treated dismissively and told to contact another entity for resolution. I was informed that I should have received a six-year rebate instead of five. This situation feels like mischarging, if not outright fraud. I've escalated the matter but continue to fight for what is rightfully mine.
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