I've consistently received excellent support from the local council. However, my last visit was marred by a staff member who was excessively loud, making it difficult to focus on the forms I needed to complete. While the other staff members were very supportive, the noise was quite distracting. I asked the loud staff member about sending my form by post, and she confirmed I could, but later I found out that was incorrect. I felt quite let down by not verifying the information.
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