My partner and I took a trip this summer, and he tried on some frames at a store. They looked amazing on him, but they were way too pricey. I planned to get them for him for Christmas. I reached out to the store via chat to ask about submitting his prescription and ordering two pairs. I was told by their representative that it would be simple. However, it turned out to be anything but! I managed to obtain his prescription and uploaded it. A few days later, I received an email stating they needed more information, specifically his pupillary distance. They required me to take a photo with a credit card under his nose, which felt very odd. After multiple attempts, they still requested additional info. They agreed to expedite one pair for $25 while I would cover the other pair's shipping. I was told they would arrive in 10 days from the 13th, but only one pair shipped on December 19th, and it wasn't expedited. Now, it would arrive after Christmas. I asked if they could lend me frames until the real ones arrived, even offering to drive an hour to pick them up, but I was denied. Now, I have nothing to give my partner on Christmas. I'm extremely frustrated with this service. AVOID at all costs!
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