wards.com

1.7
1.7 Based on 103 reviews

...

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Fiona Hughes
CUSTOMER SERVICE LACKING!!!!

Ordered an item and needed to return it. Waited 2-1/2 weeks for return shipping label. They received returned item by May 13. As of 7-6-2020, I'm still waiting for my refund. Customer service said check was mailed on 6-26-2020. I had requested refund to be credited back to my debit card. So much for customer satisfaction. We had also ordered a small desktop stereo a day later. The initial one we received had an inoperable CD player(Made in China). We received a replacement item within 4 days( It worked). However, had to call twice to get the return shipping label. Took another 10 days before I had label to return bad item. I AM NOT IMPRESSED WITH CUSTOMER SERVICE OR QUALITY OF MERCHANDISE!!!!.

1
Date of experience: Jul 06, 2020

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