wards.com

1.7
1.7 Based on 103 reviews

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Average Rating

1.7

/
5

103 Reviews

5 Star
11%
4 Star
4%
3 Star
5%
2 Star
3%
1 Star
78%

All Reviews

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Connie Tuttle
I placed an order for two tablets from montgomery wards scam buy now and pay later I got a. Email fr

I placed an order for two tablets from montgomery wards scam buy now and pay later I got a. Email from them which I still have that said if I made a down payment they would ship my item i was thinking 50 maybe 100bbucks as soon as I gave them my card number they took the whole amount off 636 dollars and something I live on a fixed income I'm on disability and I have bills and a terrible habit called eating so I called them the lady on the other end told me that it was just a 50% chance I get my money back I've emailed them 5 times and my bills are due and no way to pay them you guys be careful would be careful about giving your card number online you may just find that they have taken most or all of your money

1
Date of experience: Mar 05, 2026
Connie Tuttle
I placed an order for two tablets from…

I placed an order for two tablets from montgomery wards scam buy now and pay later I got a. Email from them which I still have that said if I made a down payment they would ship my item i was thinking 50 maybe 100bbucks as soon as I gave them my card number they took the whole amount off 636 dollars and something I live on a fixed income I'm on disability and I have bills and a terrible habit called eating so I called them the lady on the other end told me that it was just a 50% chance I get my money back I've emailed them 5 times and my bills are due and no way to pay them you guys be careful would be careful about giving your card number online you may just find that they have taken most or all of your money

1
Date of experience: Mar 01, 2026
Letha Elder
I accidentally payed them 542.00 which…

I accidentally payed them 542.00 which was my light bill money, I called them several times and was told they will refund my money back, I never received received my money and my light got cut off in 40 degree weather with my Daughter and grandkids I will never order again with theses lying people.

1
Date of experience: Jan 27, 2026
Orito Betancourt
First and foremost

First and foremost, the prices can be extremely high. I never had issues with customers service. Delivery charges are high as well. At times delivery can be an issue. The tend to take long to when shipping items. I stopped shopping from here. I went with Affirm, After Pay , and Klarna.

1
Date of experience: Jan 20, 2026
Reanaa
Shipping costs are excessive

Basic shipping was over 20 bucks for something that weighs 4 ounces and took 2 weeks to arrive. That is INSANE. Furthermore in the questions section 4 people asked if the item could be outside. 3 of the answers said yes and one of the answers said no.

1
Date of experience: Nov 05, 2025
Brad Scott
Incompetence at its best

It would not allow me to give no stars, these people are the most incompetent I’ve ever worked with, they shipped two shipments to my old address even after I talked with them on the phone, also I put the correct address when I ordered, then had the nerves to send a letter saying I can pay up front full price, what a bunch of morons working for this company, stay away from these morons.

1
Date of experience: Oct 14, 2025
James Marcum
I bought a vaccum from Wards

I bought a vaccum from Wards. It stopped working a month later. I bought warranty in case something happened. It stopped working g. I called Wards they said I needed to call the warranty people I did. They said it fell under the 60 day rule and Wards should send me a new vaccum and return the one I have. I have called 3 other times. One lady was trying to resolve but never called back. I thought they had good customer service. They dont. Please do not buy from them I was ripped off. I am disabled right now I have no vaccum. No one will help.

1
Date of experience: Sep 22, 2025
marlene pilcher
They don't care about thier customers I…

They don't care about thier customers I order something from them and it wasn't long I forgot a payment and they reported it to the credit bureau when I called to see if they they could take the late payment off they refuse everyone makes a mistake I just told them I'll never order anything else from them they seem to not care I haven't since that been about 7 years ago so I just wish they close my account I'm in good standing any way all they good for is ruin your credit I have great credit now and don't need them

1
Date of experience: Sep 04, 2025
Latonya Burnam
If I could give this company a billion…

If I could give this company a billion below 0 stars I would. I got approved for credit for an order. I place another order which required a $49.49 or $494.89 in additional items. It never shipped. This company is highly racist and highly evil and highly unprofessional. So I call about order and I get 3 different bogus excuses and told my daughter address is a fraud alert. Really. UPS , fed ex us postal service and everyone else delivers at here address. It’s a new address for her and I ask what fraud alert means . Representative said it means there were previous tenant order problems. Every company has order problems that doesn’t mean refuse to deliver. Discrimination! So I call back and human agent not the first 2 orders online that I never got, she te- process orders and sends them to my mother address which is a senior building with security guards and it’s a federal building. So this time second order doesn’t require a down payment. Yet I never get order. I call and told to call a few days to see the result of them looking into why I didn’t get order. I call back today multiple calls, music put in my ear, hang ups. More lying excuse. I’m told to use a 3rd address even. Ridiculous! I’m rarely home so I didn’t want my items stolen so I used relatives address that are home more. Re-order was placed today this time representative says put half of the money down for two items. Human racist evil interference. You get approved but the racist evil going to Hell devils that work their getting paid to disrespect people do their own spin of things. This is the worst catalog company. Order nothing from the devil company in Jesus name. It’s EVIL!

1
Date of experience: Aug 08, 2025
RR99
Poor service stay as far away as you can

Poor customer service either they are in the UK or Manila cause their customer service bites big time ! They overcharge for shipping and it takes 3 weeks to get your order. I guess since they are an online company now they don’t follow the USA guidelines of refunds or customer satisfaction .

1
Date of experience: Jun 26, 2025

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