warnerhotels.co.uk

Visited Warners at Heythrop House for a couple of nights earlier this week and specifically as a bir

Visited Warners at Heythrop House for a couple of nights earlier this week and specifically as a birthday break. The hotel was very comfortable, the room itself was great other than a noisy bathroom fan that kept making a noise after it had been switched off and was still audible through the wall even with the bathroom door closed. I reported it fairly late admittedly on the first day having arrived that afternoon but the North Wing service reception said they would try and get it resolved straightaway but if not it would definitely be liked at the following morning. Nothing was done so later that evening I spoke to the South Wing reception ( North Reception closed for the evening) who confirmed they would have a record of my enquiry and it would be picked up the next day. The following morning before breakfast I spoke to someone different at North Reception who rang maintenance whilst I was stood there and was given confirmation they would look at it and leave a note for me if I was out ) . Arrived back to the room after a day out and still not done and wasn’t picked up again that day. As I was leaving the following morning I couldn’t be bothered to talk to reception again.
It is a lovely hotel with so many interesting places to visit near by, making it ideal for a few days stay. The food was very good and the entertainment good as well, a Marvin Gaye tribute was particularly good. I am just so disappointed and somewhat irritated that the noisy fan wasn’t sorted out. If we were staying longer I would have insisted on a change of room. Overall, very poor customer service from the reception team and the maintenance team for not dealing with this when I was assured it would be. If they can’t sort things like that out I see no point in going back again in future.

Martin ( from Bristol )

Date of experience: Apr 03, 2026