Review Time
Warners is no longer catering for its customers! Very disappointing!
We have just returned from a stay at Littlecote House. There was no welcome pack in the room and no indication of how to get on the internet. We were not given this information on check in either. Everything is now on line including the programme of events, but we were not told this before or on arrival. The free internet is unsecured and often I couldn’t get on, so couldn’t access the programme any way. When I asked about the programme of events I was given a print out and a map and other people hearing this also asked for this. The staff at reception said it was a new system Warners were trialling. Everyone I spoke to was complaining and many were saying they didn’t like using the internet, or were unable to due to a disability. Warners customers are generally older retired people, who come to Warners to get that personal touch away from robotic use of technology for everything. This is just a cost cutting ploy!
The staff at Littlecote, however, were very nice, especially the entertainment team. The ones I spoke to, were also unhappy with the system. None of this problem is their fault!
The breakfast system was chaotic. Drinks should be served at the tables. The drinks machines were in a place where the queue of people for drinks was right next to where people were eating and the staff were stressed!
Come on Warners, please go back to your old system and give us the personal touch we all used to love!
And finally, why are you making it so difficult for us to give you direct feedback? I think I know the answer to that!
We have been using Warners for over 15 years and the service has gone down drastically recently. We have just returned from Cricket St Thomas (one day early) as we were bored and there was very little to do on a rainy day. Some of the changes that we have seen are:-
We had table service with bread offered with dinner. This is now self service and bread is there if you can find it. Tea and coffee you now fetch yourself from a machine. The staff have been cut and those that are working are run off their feet. The choice and quality of food varies but in the case was very poor.
There used to be complimentary products in the Signature room including moisturiser, body lotion, tissues, bottle of wine, basket of treats, fluffy robes and fresh milk in the fridge. All of these are now gone, robes have be requested and milk is not fresh but in plastic single use packets. There are two tin cans of water and two of apple juice in the fridge along with two packets of crisps and some biscuits.. There is no housekeeping on the first night of your stay so you make your own bed etc. Every other day if staying longer than a weekend.
We have always gone to Warners for the entertainment and daily activities. In the past these have included
archery and shooting which were included at no cost as part of your break, they are still there but are now charged at £10 each. We have previously done nordic walking, yoga, ballet, pop choir jive, tango and salsa classes, cooking demonstrations and coach trips. THere was always something to occupy your day. These all seem to have gone. On this trip we had aqua robics, and a stretching class. You can do several other things all of which are charged for including cocktail making, gin tasting, afternoon tea and spa treatments. On a rainy day we would have gone to their cinema, simple room with a DVD, but this has now gone. Evening entertainment has also changed with more emphasis on staff involvement rather that known acts with varying degrees of professionalism.
In summary, we wont be returning in the future unless things improve but if you are thinking of going I
wouldn' t bother with a signature experience room at extra cost as the standard is very little different now. And if you like to have things to do which are included in the price I would take a good book.
Just sat watching TV when a Warners add came on.
Yes, when they get it right, there are some fabulous venues to stay and enjoy.
Recently we stayed at Alveston Hall.
Our room was really cold with a heavy draft through the patio doors.
On discussion with reception, a maintenance man came and applied sealants to the windows & doors.
This had very little effect.
Having spent another cold night in our room, we again went to reception. They offered us a free standing heater, repeat a second time. Thats 3 sleepless nights. Gave up for night 4 and just stayed up late and slept fully clothed.
Boy were we pleased to get home.
To add to this the spa area was closed and the pool and changing rooms were freezing.
The sad thing is Warners will not engage in conversation, or own their own short comings.
They just engage in a co-operate statement where they will learn from their mistakes.
Come on Warners get your act together !!
When we made our reservation with the company for January 9th to 11th, we were aware that at our ages of 80 and 84, there was a possibility of health issues. To mitigate this risk, we purchased insurance. Unfortunately, my wife has been frequently visiting doctors and the hospital over the past three weeks, hoping for a resolution so we could travel, but it did not happen. When I called to cancel and request either a refund or a credit note, I was informed of an administrative fee exceeding £100, which I find to be entirely unethical. We asked the representative to connect us with a manager, understanding it could take a couple of days, but an auto-generated email later suggested our complaint was related to pricing. We were informed that a letter from our doctor, explaining why my wife couldn't travel, would be sent, but we have yet to receive anything. My initial attempt to reach out took more than five hours to get a response.
Arrived for check-in at 3pm as directed, only to wait an hour in the car to check in, followed by an additional 40 minutes at the main reception to collect drink vouchers that were unavailable at the driveway. To make matters worse, the vouchers were not accepted at any bar since they were meant for a welcome drink that was never offered. Don't rely on their 'First stay guarantee' as they will remove you right away without providing a refund.
As a long-time member, my first visit to Heythrop was a delight. Despite booking last minute, the front of house staff assisted us in planning our stay, ensuring we explored all available options. We had a fantastic time, thanks to their help.
I am extremely disappointed with the service we received. We had booked a holiday package, but just weeks before our trip, I discovered our reservation had been canceled due to a misunderstanding regarding payment. Despite the company acknowledging their error, they refused to refund us, leaving us in a difficult situation. This experience has been distressing, especially as it was meant to be a special getaway for us. I strongly advise against booking with this company.
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