We have been using Warners for over 15 years and the service has gone down drastically recently. We have just returned from Cricket St Thomas (one day early) as we were bored and there was very little to do on a rainy day. Some of the changes that we have seen are:-
We had table service with bread offered with dinner. This is now self service and bread is there if you can find it. Tea and coffee you now fetch yourself from a machine. The staff have been cut and those that are working are run off their feet. The choice and quality of food varies but in the case was very poor.
There used to be complimentary products in the Signature room including moisturiser, body lotion, tissues, bottle of wine, basket of treats, fluffy robes and fresh milk in the fridge. All of these are now gone, robes have be requested and milk is not fresh but in plastic single use packets. There are two tin cans of water and two of apple juice in the fridge along with two packets of crisps and some biscuits.. There is no housekeeping on the first night of your stay so you make your own bed etc. Every other day if staying longer than a weekend.
We have always gone to Warners for the entertainment and daily activities. In the past these have included
archery and shooting which were included at no cost as part of your break, they are still there but are now charged at £10 each. We have previously done nordic walking, yoga, ballet, pop choir jive, tango and salsa classes, cooking demonstrations and coach trips. THere was always something to occupy your day. These all seem to have gone. On this trip we had aqua robics, and a stretching class. You can do several other things all of which are charged for including cocktail making, gin tasting, afternoon tea and spa treatments. On a rainy day we would have gone to their cinema, simple room with a DVD, but this has now gone. Evening entertainment has also changed with more emphasis on staff involvement rather that known acts with varying degrees of professionalism.
In summary, we wont be returning in the future unless things improve but if you are thinking of going I
wouldn' t bother with a signature experience room at extra cost as the standard is very little different now. And if you like to have things to do which are included in the price I would take a good book.
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