Warners is no longer catering for its customers! Very disappointing!
We have just returned from a stay at Littlecote House. There was no welcome pack in the room and no indication of how to get on the internet. We were not given this information on check in either. Everything is now on line including the programme of events, but we were not told this before or on arrival. The free internet is unsecured and often I couldn’t get on, so couldn’t access the programme any way. When I asked about the programme of events I was given a print out and a map and other people hearing this also asked for this. The staff at reception said it was a new system Warners were trialling. Everyone I spoke to was complaining and many were saying they didn’t like using the internet, or were unable to due to a disability. Warners customers are generally older retired people, who come to Warners to get that personal touch away from robotic use of technology for everything. This is just a cost cutting ploy!
The staff at Littlecote, however, were very nice, especially the entertainment team. The ones I spoke to, were also unhappy with the system. None of this problem is their fault!
The breakfast system was chaotic. Drinks should be served at the tables. The drinks machines were in a place where the queue of people for drinks was right next to where people were eating and the staff were stressed!
Come on Warners, please go back to your old system and give us the personal touch we all used to love!
And finally, why are you making it so difficult for us to give you direct feedback? I think I know the answer to that!
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