Our room in Heythrop Park was dirty and the sliding door to the bathroom was off the runners. I rang reception who told me there was no maintenance available, so as I was concerned it may fall off completely and injure one of us, I fixed it myself. Despite having booked times for dining in their buffet style restaurant, we were still made to queue for 40 minutes for a table, despite at least 8 tables being empty waiting to be cleared away and re laid. When we finally got a table the plates were dripping wet (3 napkins needed to dry them) the food was mediocre and barely warm. I asked for the duty manager, and she told me she was actually the food and beverage manager, and offered to refund the poor dinner and breakfast plus a bit extra as an apology, which I accepted. However, this refund never arrived (hence the poor review which I would not have written had they kept their word). I also found out the price on the menu for Irish coffees was less than they actually charged, so this is probably the case for all drinks. I have had better experiences at Premier Inn
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Warner Leisure Hotels is a hospitality company owning 14 country and coastal properties around the UK in North Wales, Somerset, Herefordshire, Berkshire, North Yorkshire, Nottinghamshire, Isle of Wight, Suffolk and Hampshire, with a further under devel...
