Review Time
10 years of visiting Warner hotels here is an honest review and the pros and cons of Thoresby Hall. Group of 4 went to celebrate a special birthday. The negatives out way the positives. Many people were complaining and said they would not visit again.
It is a new Reserve Hotel which was:
The worst Warner hotel I have been to because:
Smelly rooms
None of the usual activities. Only 4 all weekend
Have to pay extra, £19.95 per person for dinner and £6.95pp and for breakfast if you would like waiter service
No printed itinerary
Hardly any waiters. Scan a QR code on the table and order drinks.
Pitch & put & croquet greens in a terrible condition
Swimming pool and bubble pool cold
Positives
Clean
Beautiful old building and rooms.
Food good in the Market Kitchen
Big bed, nicely decorated, enough storage. Good shower. New Fluffy robes
Help with luggage on arrival
Sweet Sensation and Kate Bush entertainment very good.
Lovely biscuits and hot Chocolate as in all the hotels
Location good
Negatives
Minimal free activities
2 Deluxe bedrooms in new block
One bedroom the smell of sewage was so strong after an hour. Had to move to a room with no drawers and very noisy from the building opposite (generator/air conditioning.)
Other bedroom Bathroom smelt of drains.
No fresh milk in fridge
Stains on carpet
Bathroom door and frame needs painting.
Misleading advertising on website. Garden with plunge pool and sauna etc. not open
Activities are minimal and repeated both days. See photo. None of the regular activities ie. Quizzes, shuffleboard, Kurling, dance classes etc.
No printed itinerary at the beginning of your stay. Have to scan a barcode on a mobile to find out what's happening. Not easy. Wouldn't give me a paper copy at reception.
WiFi not good
Blue room - booked for dinners. Didn't see on my Warners Stay and was shocked when had to pay £19.95pp for the experience. Beautiful room but Formica tables and fittings spoilt the setting. No tablecloths. Menu changed each season. Fish cake starters cold and the poached egg cold and hard. Duck breasts were 4" x 1" strips x 2. Did not taste of duck, were difficult to cut and very chewy. The cauliflower main was burnt. The venison pie had 2 pieces of venison in it. Deserts - lemon posset didn't taste of lemon and had frozen fruit on top. Bread and butter pudding was dry and no currents/sultanas in it - bland. Steak to share good. £5 supplement.
Friday night Manager Katie was rude to customers. Needs to be trained. Poor service. 20 minutes wait for a drink.
Saturday night Service excellent. Assistant Manager named Lovely and waitress were very attentive friendly and good
Only option if you like waiter service.
Market kitchen
Our table was very close to others and difficult to move around.
No table service now - all buffet. Not easy if you have mobility issues
15 minute wait for scrambled egg. Gave up.
No glasses for water/juices on one occasion
Not enough waiting staff. Didn't remove plates when finished. Trying to find staff to order tea and coffee. No teaspoons and one morning only water in the teapots.
More staff and more training needed
Pitch and Put green is terrible. Bumpy, moss, long patches of grass and a molehill.
Croquet lawn next to pitch & put. Same condition. Needs attention. Equipment needs replacing. Hut needs painting.
Laser pistol court not used.
Axe Throwing not available
Archery - 12 people. £12.50pp - Had 3 turns
Rifle shooting - 12 people £12.50pp - only 2 turns
Swimming pool/bubble pool cold. No jacuzzi
Snooker table not level. Kitchen staff next door were loud and swearing at one point.
Singer before main event was the same singer after the main event in the bar/lounge. Always used to be a different singer.
Difficult to order drinks in the entertainment room. Have to scan a qr code on your table and go through a menu (if the WiFi is working in that area)
Where do I begin? Perhaps with the fact that what was most alarming about WH was they were prepared to bully my mother (recovering from facial surgery and diagnosed with severe heart failure at the age of 86) into still attending her holiday which we (mysefl and my sister) had booked for them. With 2 weeks advance notice and based on recent surgery we wished to cancel. We spent two days trying to navigate this only to end up with Bennie's team trying to enforce my mother to speak with them. I spoke to Bethany, Nicole, Linnile, Travis and Bennie and was passed from pillar to post. Note - even their own staff (with the exception of team Lead Bennie) were empathic and I could tell horrified by the appaling treatment and inability to reconcile their bullying policies. Its evident this is a company trying to exploit the elderly out of every penny they have. It took them less than three seconds to take our money but they make it a Sysphean task to anyone trying to cancel (even several weeks apart), I have never been so angry or let down by any company in my 57 years on this planet. They dont deserve one star.
Where do I begin? Perhaps with the fact that what was most alarming about WH was they were prepared to bully my mother (recovering from facial surgery and diagnosed with severe heart failure at the age of 86) into still attending her holiday which we (mysefl and my sister) had booked for them. With 2 weeks advance notice and based on recent surgery we wished to cancel. We spent two days trying to navigate this only to end up with Bennie's team trying to enforce my mother to speak with them. I spoke to Bethany, Nicole, Linnile, Travis and Bennie and was passed from pillar to post. Note - even their own staff (with the exception of team Lead Bennie) were empathic and I could tell horrified by the appaling treatment and inability to reconcile their bullying policies. Its evident this is a company trying to exploit the elderly out of every penny they have. It took them less than three seconds to take our money but they make it a Sysphean task to anyone trying to cancel (even several weeks apart), I have never been so angry or let down by any company in my 57 years on this planet. They dont deserve one star.
Warner’s have to have the worst customer care ever. They don’t reply to emails, the phones just ring out, they allegedly will call you back within two hours … doesn’t happen … and now they’ve cut their phone service from 9 - 1 . I have a funny feeling if I rang the ‘book a holiday’ button they’d answer in a flash , but I won’t be booking again.
I was tempted to give 1 star, but that would be a bit unfair. The renovations to bedrooms and hospitality areas at Thoresby are very impressive.HOWEVER, as so many people have said, the owners of Warners seem to think that the guest age needs to be lowered. Online booking is not as straightforward as before, and Customer Service is hopeless. A board member should take time once a week to read the recent reviews, and demand answers from the Managers. It's slipping away chaps
Warner hotels are not value for money anymore.Unfortunately I have cancelled my booking at Norton Grange. Bembridge accomodation is acceptable but the food is unappealing veg and roast potatoes and all meat was very tough.Warners you need to spend money on your hotels and your food variety. Also customers service is no more you have to get everything yourself apart from starter and pudding. Breakfast help yourself including drinks from machines. Cleaning was cut down too. This is definitely going down quicker than the TITANIC. I would advise you to go on a cruise for better value not warners. Customer guest services head office phoned me nothing but excuses to hand. Like if you read the small print it says subject to availability of facilities. Also I was told all warners are going self service as it's a top management decision and all the services they have changed will not be reinstated. I asked would you be happy all I got was I can't comment on that and I am not going too. I told here I will not book again. Her reply was very sorry to hear that. SO BE WARNED spend your money elsewhere if you want value, quality and customer service for your hard earned money.
Our room in Heythrop Park was dirty and the sliding door to the bathroom was off the runners. I rang reception who told me there was no maintenance available, so as I was concerned it may fall off completely and injure one of us, I fixed it myself. Despite having booked times for dining in their buffet style restaurant, we were still made to queue for 40 minutes for a table, despite at least 8 tables being empty waiting to be cleared away and re laid. When we finally got a table the plates were dripping wet (3 napkins needed to dry them) the food was mediocre and barely warm. I asked for the duty manager, and she told me she was actually the food and beverage manager, and offered to refund the poor dinner and breakfast plus a bit extra as an apology, which I accepted. However, this refund never arrived (hence the poor review which I would not have written had they kept their word). I also found out the price on the menu for Irish coffees was less than they actually charged, so this is probably the case for all drinks. I have had better experiences at Premier Inn
We stayed in an Historic Room at Nidd Hall for the 70s weekend at the end of November 2025. We have stayed at a number of Warner establishments over the years and, in our opinion, the level of cleaning in the rooms and the level of service and quality of food on offer in the restaurants has declined as Warners seek to reduce costs but increase prices. At the time of our stay in November, Nidd Hall was undergoing renovation and we had to endure the smell of emulsion and gloss paint during our entire stay as the decorators moved in to paint the corridor outside our room over the weekend.The over-riding memory of our trip however will be that we arrived on the Friday, feeling hale and hearty, but our weekend was ruined as we both succumbed to NOROVIRUS during the course of Sunday afternoon and evening. We were both so ill we were unable to leave on the Monday as expected and had to stay until Tuesday morning in order to recover sufficiently to be able to make the long, 150 mile drive home. As we were leaving on the Tuesday, a member of staff told us that a number of other guests had been similarly taken ill during the weekend. In our opinion the hotel should have been closed down for an extensive deep clean.As a result of our experience at Nidd Hall we have decided that Warners no longer offers the level of service or cleanliness that we expect and we will not be booking with them again.
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Warner Leisure Hotels is a hospitality company owning 14 country and coastal properties around the UK in North Wales, Somerset, Herefordshire, Berkshire, North Yorkshire, Nottinghamshire, Isle of Wight, Suffolk and Hampshire, with a further under devel...
