Where do I begin? Perhaps with the fact that what was most alarming about WH was they were prepared to bully my mother (recovering from facial surgery and diagnosed with severe heart failure at the age of 86) into still attending her holiday which we (mysefl and my sister) had booked for them. With 2 weeks advance notice and based on recent surgery we wished to cancel. We spent two days trying to navigate this only to end up with Bennie's team trying to enforce my mother to speak with them. I spoke to Bethany, Nicole, Linnile, Travis and Bennie and was passed from pillar to post. Note - even their own staff (with the exception of team Lead Bennie) were empathic and I could tell horrified by the appaling treatment and inability to reconcile their bullying policies. Its evident this is a company trying to exploit the elderly out of every penny they have. It took them less than three seconds to take our money but they make it a Sysphean task to anyone trying to cancel (even several weeks apart), I have never been so angry or let down by any company in my 57 years on this planet. They dont deserve one star.
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Warner Leisure Hotels is a hospitality company owning 14 country and coastal properties around the UK in North Wales, Somerset, Herefordshire, Berkshire, North Yorkshire, Nottinghamshire, Isle of Wight, Suffolk and Hampshire, with a further under devel...
