10 years of visiting Warner hotels here is an honest review and the pros and cons of Thoresby Hall. Group of 4 went to celebrate a special birthday. The negatives out way the positives. Many people were complaining and said they would not visit again.
It is a new Reserve Hotel which was:
The worst Warner hotel I have been to because:
Smelly rooms
None of the usual activities. Only 4 all weekend
Have to pay extra, £19.95 per person for dinner and £6.95pp and for breakfast if you would like waiter service
No printed itinerary
Hardly any waiters. Scan a QR code on the table and order drinks.
Pitch & put & croquet greens in a terrible condition
Swimming pool and bubble pool cold
Positives
Clean
Beautiful old building and rooms.
Food good in the Market Kitchen
Big bed, nicely decorated, enough storage. Good shower. New Fluffy robes
Help with luggage on arrival
Sweet Sensation and Kate Bush entertainment very good.
Lovely biscuits and hot Chocolate as in all the hotels
Location good
Negatives
Minimal free activities
2 Deluxe bedrooms in new block
One bedroom the smell of sewage was so strong after an hour. Had to move to a room with no drawers and very noisy from the building opposite (generator/air conditioning.)
Other bedroom Bathroom smelt of drains.
No fresh milk in fridge
Stains on carpet
Bathroom door and frame needs painting.
Misleading advertising on website. Garden with plunge pool and sauna etc. not open
Activities are minimal and repeated both days. See photo. None of the regular activities ie. Quizzes, shuffleboard, Kurling, dance classes etc.
No printed itinerary at the beginning of your stay. Have to scan a barcode on a mobile to find out what's happening. Not easy. Wouldn't give me a paper copy at reception.
WiFi not good
Blue room - booked for dinners. Didn't see on my Warners Stay and was shocked when had to pay £19.95pp for the experience. Beautiful room but Formica tables and fittings spoilt the setting. No tablecloths. Menu changed each season. Fish cake starters cold and the poached egg cold and hard. Duck breasts were 4" x 1" strips x 2. Did not taste of duck, were difficult to cut and very chewy. The cauliflower main was burnt. The venison pie had 2 pieces of venison in it. Deserts - lemon posset didn't taste of lemon and had frozen fruit on top. Bread and butter pudding was dry and no currents/sultanas in it - bland. Steak to share good. £5 supplement.
Friday night Manager Katie was rude to customers. Needs to be trained. Poor service. 20 minutes wait for a drink.
Saturday night Service excellent. Assistant Manager named Lovely and waitress were very attentive friendly and good
Only option if you like waiter service.
Market kitchen
Our table was very close to others and difficult to move around.
No table service now - all buffet. Not easy if you have mobility issues
15 minute wait for scrambled egg. Gave up.
No glasses for water/juices on one occasion
Not enough waiting staff. Didn't remove plates when finished. Trying to find staff to order tea and coffee. No teaspoons and one morning only water in the teapots.
More staff and more training needed
Pitch and Put green is terrible. Bumpy, moss, long patches of grass and a molehill.
Croquet lawn next to pitch & put. Same condition. Needs attention. Equipment needs replacing. Hut needs painting.
Laser pistol court not used.
Axe Throwing not available
Archery - 12 people. £12.50pp - Had 3 turns
Rifle shooting - 12 people £12.50pp - only 2 turns
Swimming pool/bubble pool cold. No jacuzzi
Snooker table not level. Kitchen staff next door were loud and swearing at one point.
Singer before main event was the same singer after the main event in the bar/lounge. Always used to be a different singer.
Difficult to order drinks in the entertainment room. Have to scan a qr code on your table and go through a menu (if the WiFi is working in that area)
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Warner Leisure Hotels is a hospitality company owning 14 country and coastal properties around the UK in North Wales, Somerset, Herefordshire, Berkshire, North Yorkshire, Nottinghamshire, Isle of Wight, Suffolk and Hampshire, with a further under devel...