## **Caution: Avoid This Service – Months of Stress and Misleading Information** My experience with the service started when I purchased a warranty plan through my dealership. What should have been a straightforward claim turned into **months of frustration, misinformation, and delays**.### **1. Ignored Diagnoses and Continuous Delays**I reported a **gearbox issue** and faced pushbacks on diagnostics, being told to seek my own. Despite multiple independent diagnostics confirming the issue, the initial garage they referred me to missed it.### **2. Claims Wrongly Denied Despite Clear Coverage**A **fault covered under the policy** was declined, leading to emotional distress before they reluctantly reopened the claim.### **3. Poor Communication and Unprofessional Behavior**Staff failed to follow up, provided conflicting information, and a representative even raised his voice when I questioned discrepancies.### **4. Forced to Pay for Diagnostics**Even after confirmation of a transmission issue, I was told to pay for a gearbox inspection “at my own risk.” They later claimed they hadn’t received the results when I had to resend them.### **5. Instant Decisions to Decline Claims**After four months of delays, they quickly declined my claim upon receiving evidence from me.### **6. Covered Parts Still Denied**Despite being listed as covered, parts were still denied.### **7. Personal Impact**For months, my car was undriveable, I continued paying finance, and my mental health suffered. This was my **first claim** after purchasing a premium plan, and it turned into a nightmare.---## **Final Thoughts**The service’s behavior has shattered my trust. If you value transparency and good customer service, **look elsewhere for warranty coverage**.
Claim your business profile now and gain access to all features and respond to customer reviews.
With more than a decade's experience selling cars in the motor trade, we understand your position as a used car dealership and the value that extended warranties can bring to your business - and your customers. With the UK's highest level of dealer support, we aim to build strong, long lasting relationships that help your company flourish.
Warranty protection can be setup instant in minutes from your own personalised warranty portal. With a wide range of options you can tailor each warranty to suit your stock, providing your customers with the protection they need.
For motorists, our aim is to keep you on the road, providing peace of mind so that you can fully enjoy that used car purchase. Login to your own customer portal to find information and your documents, or to get a repair started.See more
