Review Time
I want to convey my heartfelt gratitude for the outstanding warranty support I received. The service was executed with the highest level of professionalism. Both representatives were very communicative, efficient, and pivotal in swiftly resolving my issue. They oversaw the entire process smoothly from beginning to end, leading to a very positive result.
I cannot recommend this company at all. After anticipating my wife's car being repaired in the garage, they returned a report stating that nothing was covered. Their reasoning was that the car had been repaired improperly before, which seems absurd. Now we are faced with a full repair bill of £2800, which feels ridiculous. I would definitely not recommend this service.
## **Caution: Stay Away from This Service – Months of Stress, Delays, and Deceptive Practices** The dealership I purchased my vehicle from encouraged me to enroll in a warranty plan (paid in full). I want to share my experience to help others avoid the ordeal I faced. What should have been a straightforward warranty claim turned into **months of anxiety, misinformation, repeated delays, and questionable actions** from the service provider. ### **1. Ignored Diagnoses & Continuous Delays** I reported a **gearbox warning/limp mode** on **11 July 2025**. The service team consistently pushed back on diagnostics and instructed me to get my own at a registered garage — only to later disregard that report.
Over these months, I had **more than four independent diagnostics**, all confirming the same gearbox issue. The only garage that *missed* it was the one initially suggested by the service. ### **2. Claims Incorrectly Denied Despite Clear Coverage** An **engine cooling fan fault**, which is explicitly covered in the warranty plan documentation, was still declined by the service. Only after numerous calls and emotional strain did they reluctantly reopen the claim. ### **3. Poor Communication and Unprofessional Conduct** Throughout the process: * Staff failed to return calls as promised
* I received **contradictory information**
* Garages indicated the service was providing them **incorrect updates**
* Quotes changed without explanation
* A representative even **raised his voice** when I questioned inconsistencies The lack of professionalism was alarming. ### **4. Forced to Cover Gearbox Inspection Costs** Even after the service's own inspector confirmed a transmission issue, they insisted I pay for a gearbox inspection “at my own risk.” When the garage sent results (including photos), the service claimed they hadn’t received anything until I personally resent them from my phone. ### **5. Quick Decision to Decline the Claim** Within **seconds** of receiving the photos from me — while still on the call — I was emailed saying my claim was **declined**. The case handler even admitted he *had not* communicated with the garage as required.
After prolonged delays, the service was suddenly able to make an instant decision when it came to refusing responsibility. ### **6. Denial of Covered Components** Under the warranty plan, parts like: * Clutches
* Modulator valves
* Actuators
* Flywheels and drive plates
* Cooling fans …are all explicitly listed as covered.
Multiple garages confirmed this. The service still denied the claim. I am still waiting for my complaints to be reviewed by them, and with only a few days left in their response time frame, I hope to hear from them before considering legal action. ### **7. Personal Impact** For nearly five months: * My car remains unusable
* I am still paying for financing
* I covered diagnostic costs only because the service demanded them
* My mental health and well-being suffered. This was my **first ever claim** after purchasing the most comprehensive plan — and it turned into a nightmare. --- ## **Final Thoughts** The service's actions — repeated delays, refusal to acknowledge evidence, contradictory reasoning, and immediate decisions to decline claims — have shattered my trust in them. I’m sharing this review so others are aware of what they might encounter.
If you value transparency, fairness, and proper customer service, **seek warranty coverage elsewhere**. Note: This service, along with others under different names, is essentially the same entity. Avoid them, save your money for your own repairs, and don’t support companies that are only after your funds.
## **Caution: Steer Clear of This Warranty Service – Months of Frustration and Miscommunication** The dealership where I purchased my vehicle recommended that I enroll in the warranty service: **3-Year Gold Plan (paid in full)**. I’m sharing my experience to prevent others from enduring what I went through. What should have been a straightforward warranty claim turned into **months of frustration, misinformation, repeated delays, and questionable actions** from the warranty service. ### **1. Ignored Diagnoses & Continuous Delays** I reported a **gearbox warning/limp mode** on **11 July 2025**. The warranty service consistently pushed back on diagnostics, then instructed me to seek my own at a VAT-registered garage — only to later dismiss the report.
Over several months, I had **more than four independent diagnostics**, all confirming the same gearbox issue. The only garage that *missed* it was the one the warranty service initially directed me to. ### **2. Claims Wrongly Denied Despite Clear Coverage** An **engine cooling fan fault**, which is **clearly included** in the initial paragraph of the warranty service’s Gold Plan booklet, was still denied.
Only after numerous calls and significant emotional distress did they reluctantly reopen the claim. ### **3. Poor Communication, Conflicting Updates & Unprofessional Conduct** Throughout the process: * Staff failed to return calls as promised
* I received **conflicting information**
* Garages informed me that the warranty service provided **incorrect updates**
* Quotes changed without explanation
* A representative even **raised his voice** when I questioned inconsistencies The level of professionalism was appalling. ### **4. Forced to Pay for Gearbox Inspection** Even after the warranty service’s own inspector confirmed a transmission issue, they insisted I pay for a gearbox inspection “at my own risk”.
When the garage submitted the results (including photos) on **28 October**, the warranty service claimed they hadn't received anything until I personally resent them from my device. ### **5. The Quickest Decision They Made Was… Denying the Claim** Within **seconds** of receiving the photos from me — while still on the phone — I received an email stating my claim was **denied**.
The case handler even admitted he *had not* communicated with the garage as he was supposed to.
After months of delays, suddenly the warranty service could make an instant decision when it involved refusing responsibility. ### **6. Covered Items Were Still Refused** Under the Gold Plan, components such as: * Clutches
* Modulator valves
* Actuators
* Flywheels and drive plates
* Cooling fans …are all stated as covered.
Multiple garages confirmed this. The warranty service still denied the claim. ### **7. The Toll on Me** For nearly five months: * My vehicle was unsafe or undriveable
* I continued to pay for financing
* I paid for diagnostics solely because the warranty service demanded them
* My well-being and mental health were affected This was my **first claim** after purchasing the most expensive plan — and it turned into a nightmare. --- ## **Final Thoughts** The warranty service’s actions — repeated delays, refusal to acknowledge evidence, contradictory reasoning, and sudden decisions when denying claims — have shattered my trust in them. I’m sharing this review so others are aware of what they might face.
If you value transparency, fairness, and proper customer service, **seek warranty coverage elsewhere**. Note: This warranty service, along with others, operates under different names. Avoid them, save your money for your own repairs, and do not pay these companies that only seek your funds.
## **Caution: Avoid This Service – Months of Stress and Misleading Information** My experience with the service started when I purchased a warranty plan through my dealership. What should have been a straightforward claim turned into **months of frustration, misinformation, and delays**.### **1. Ignored Diagnoses and Continuous Delays**I reported a **gearbox issue** and faced pushbacks on diagnostics, being told to seek my own. Despite multiple independent diagnostics confirming the issue, the initial garage they referred me to missed it.### **2. Claims Wrongly Denied Despite Clear Coverage**A **fault covered under the policy** was declined, leading to emotional distress before they reluctantly reopened the claim.### **3. Poor Communication and Unprofessional Behavior**Staff failed to follow up, provided conflicting information, and a representative even raised his voice when I questioned discrepancies.### **4. Forced to Pay for Diagnostics**Even after confirmation of a transmission issue, I was told to pay for a gearbox inspection “at my own risk.” They later claimed they hadn’t received the results when I had to resend them.### **5. Instant Decisions to Decline Claims**After four months of delays, they quickly declined my claim upon receiving evidence from me.### **6. Covered Parts Still Denied**Despite being listed as covered, parts were still denied.### **7. Personal Impact**For months, my car was undriveable, I continued paying finance, and my mental health suffered. This was my **first claim** after purchasing a premium plan, and it turned into a nightmare.---## **Final Thoughts**The service’s behavior has shattered my trust. If you value transparency and good customer service, **look elsewhere for warranty coverage**.
I want to express my gratitude for the help I received from a representative within the support team. I faced an issue with a claim that was initially declined, but the representative reached out and resolved it to my satisfaction. I am thankful for the positive outcome.
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