## **Caution: Steer Clear of This Warranty Service – Months of Frustration and Miscommunication** The dealership where I purchased my vehicle recommended that I enroll in the warranty service: **3-Year Gold Plan (paid in full)**. I’m sharing my experience to prevent others from enduring what I went through. What should have been a straightforward warranty claim turned into **months of frustration, misinformation, repeated delays, and questionable actions** from the warranty service. ### **1. Ignored Diagnoses & Continuous Delays** I reported a **gearbox warning/limp mode** on **11 July 2025**. The warranty service consistently pushed back on diagnostics, then instructed me to seek my own at a VAT-registered garage — only to later dismiss the report.
Over several months, I had **more than four independent diagnostics**, all confirming the same gearbox issue. The only garage that *missed* it was the one the warranty service initially directed me to. ### **2. Claims Wrongly Denied Despite Clear Coverage** An **engine cooling fan fault**, which is **clearly included** in the initial paragraph of the warranty service’s Gold Plan booklet, was still denied.
Only after numerous calls and significant emotional distress did they reluctantly reopen the claim. ### **3. Poor Communication, Conflicting Updates & Unprofessional Conduct** Throughout the process: * Staff failed to return calls as promised
* I received **conflicting information**
* Garages informed me that the warranty service provided **incorrect updates**
* Quotes changed without explanation
* A representative even **raised his voice** when I questioned inconsistencies The level of professionalism was appalling. ### **4. Forced to Pay for Gearbox Inspection** Even after the warranty service’s own inspector confirmed a transmission issue, they insisted I pay for a gearbox inspection “at my own risk”.
When the garage submitted the results (including photos) on **28 October**, the warranty service claimed they hadn't received anything until I personally resent them from my device. ### **5. The Quickest Decision They Made Was… Denying the Claim** Within **seconds** of receiving the photos from me — while still on the phone — I received an email stating my claim was **denied**.
The case handler even admitted he *had not* communicated with the garage as he was supposed to.
After months of delays, suddenly the warranty service could make an instant decision when it involved refusing responsibility. ### **6. Covered Items Were Still Refused** Under the Gold Plan, components such as: * Clutches
* Modulator valves
* Actuators
* Flywheels and drive plates
* Cooling fans …are all stated as covered.
Multiple garages confirmed this. The warranty service still denied the claim. ### **7. The Toll on Me** For nearly five months: * My vehicle was unsafe or undriveable
* I continued to pay for financing
* I paid for diagnostics solely because the warranty service demanded them
* My well-being and mental health were affected This was my **first claim** after purchasing the most expensive plan — and it turned into a nightmare. --- ## **Final Thoughts** The warranty service’s actions — repeated delays, refusal to acknowledge evidence, contradictory reasoning, and sudden decisions when denying claims — have shattered my trust in them. I’m sharing this review so others are aware of what they might face.
If you value transparency, fairness, and proper customer service, **seek warranty coverage elsewhere**. Note: This warranty service, along with others, operates under different names. Avoid them, save your money for your own repairs, and do not pay these companies that only seek your funds.
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