warrantyassist.co.uk

## **Caution: Avoid This Deceptive Company - They Only Want Your Money**

## **Caution: Stay Away from This Service – Months of Stress, Delays, and Deceptive Practices** The dealership I purchased my vehicle from encouraged me to enroll in a warranty plan (paid in full). I want to share my experience to help others avoid the ordeal I faced. What should have been a straightforward warranty claim turned into **months of anxiety, misinformation, repeated delays, and questionable actions** from the service provider. ### **1. Ignored Diagnoses & Continuous Delays** I reported a **gearbox warning/limp mode** on **11 July 2025**. The service team consistently pushed back on diagnostics and instructed me to get my own at a registered garage — only to later disregard that report.
Over these months, I had **more than four independent diagnostics**, all confirming the same gearbox issue. The only garage that *missed* it was the one initially suggested by the service. ### **2. Claims Incorrectly Denied Despite Clear Coverage** An **engine cooling fan fault**, which is explicitly covered in the warranty plan documentation, was still declined by the service. Only after numerous calls and emotional strain did they reluctantly reopen the claim. ### **3. Poor Communication and Unprofessional Conduct** Throughout the process: * Staff failed to return calls as promised
* I received **contradictory information**
* Garages indicated the service was providing them **incorrect updates**
* Quotes changed without explanation
* A representative even **raised his voice** when I questioned inconsistencies The lack of professionalism was alarming. ### **4. Forced to Cover Gearbox Inspection Costs** Even after the service's own inspector confirmed a transmission issue, they insisted I pay for a gearbox inspection “at my own risk.” When the garage sent results (including photos), the service claimed they hadn’t received anything until I personally resent them from my phone. ### **5. Quick Decision to Decline the Claim** Within **seconds** of receiving the photos from me — while still on the call — I was emailed saying my claim was **declined**. The case handler even admitted he *had not* communicated with the garage as required.
After prolonged delays, the service was suddenly able to make an instant decision when it came to refusing responsibility. ### **6. Denial of Covered Components** Under the warranty plan, parts like: * Clutches
* Modulator valves
* Actuators
* Flywheels and drive plates
* Cooling fans …are all explicitly listed as covered.
Multiple garages confirmed this. The service still denied the claim. I am still waiting for my complaints to be reviewed by them, and with only a few days left in their response time frame, I hope to hear from them before considering legal action. ### **7. Personal Impact** For nearly five months: * My car remains unusable
* I am still paying for financing
* I covered diagnostic costs only because the service demanded them
* My mental health and well-being suffered. This was my **first ever claim** after purchasing the most comprehensive plan — and it turned into a nightmare. --- ## **Final Thoughts** The service's actions — repeated delays, refusal to acknowledge evidence, contradictory reasoning, and immediate decisions to decline claims — have shattered my trust in them. I’m sharing this review so others are aware of what they might encounter.
If you value transparency, fairness, and proper customer service, **seek warranty coverage elsewhere**. Note: This service, along with others under different names, is essentially the same entity. Avoid them, save your money for your own repairs, and don’t support companies that are only after your funds.

Date of experience: Dec 03, 2025