I needed a repair, they said the boiler was not economical to repair and needed about £400 spent. They offered me nothing, however if the repair had been £200 they would have paid. I do not understand why they could not contribute this £200 towards the boiler repair even if they then would not want to continue my cover. Basically for an old boiler you are paying a premium for next to no cover and for a serious repair they pay nothing, how can this be fair? I paid for the repair and on needing a service on this same boiler in October 23 was told by the new gas engineer my boiler had not been properly serviced for many years. Interesting I was with Warrenty People for 3 years! I was told Pressure safety valve jammed, ignition leads bent, air valve leaking, solenoid buzzing, heat exchange overheating as system never cleaned. If you want your system maintained and to last a long time do not choose this company, also not for old boilers where they will refuse based on their assumption of uneconomic to repair, despite me paying higher premium for boiler because of its age. I am a landlord with over 10 properties with over 20 years experience! Complete waste of money.
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We offer quality and good value protection plans at affordable prices ranging from boiler, home emergency and appliance cover.
