This was nearly a one-star review, but thanks to Angela she completely turned it around.
My car went in for its MOT last Tuesday and unfortunately needed some work. After a quick call to the claims team — and a less-than-helpful garage — we managed to get the claim submitted the same day.
I’m registered disabled and rely on my car daily, so I had no choice but to go ahead with the repairs and pay upfront. That meant everything ended up in my name.
Fast forward to this week — the claim was approved, but then came another issue: the invoice was in the wrong name. The web chat team didn’t really help, which was frustrating at that point.
Then Angela stepped in.
She called me directly, took ownership of the situation, and actually listened. She understood the real-world side of things — not just the process — and worked through it properly.
Polite, professional, and genuinely helpful. She’s a credit to the company, and they’re lucky to have her
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At Warrantywise, we understand that your car is more than just a vehicle — it’s your freedom, your independence, and an essential part of everyday life. That’s why our focus is on giving you peace of mind when things don’t go to plan.
For over 25 years, we’ve supported over a million UK drivers with extended warranties designed to make a difference — including unlimited repairs, emergency 24/7 breakdown assistance, car hire, and onward travel as standard.
We cover a wide range of vehicles, from city hatchbacks, 4x4's to high-performance models, and our UK-based customer service team is here to help you every step of the way.
If something does go wrong, you’re not alone. Our team, supported by master mechanic Edd China, is here to make sure every repair is reviewed fairly and professionally.
We’re constantly reviewing and improving our plans to offer the right plan at the right price. But we also believe in transparency — so we always encourage customers to review the terms carefully to understand exactly what’s included.See more
