Review Time
Absolutely shocking experience with Warrantywise. They’re very quick to take your money upfront for the entire policy, but the moment you try to make a claim, the excuses start and they do everything possible to avoid paying out. I was misleadingly sold the policy by sales. The whole process felt misleading and designed to wear you down. Completely unreliable — I regret ever taking out a policy with them. Avoid this company!
Wasn't sure how this was going to work out at first, but to be honest this has been a trouble free claim, we opted to find and use our own prefered garage, quote was sent over, next day approved, we booked car in, paid for repair, sent invoice and prove of payment back to Warrantywise, all confirmed and payment sent a couple of days later, couldn't be more pleased.
I advise anyone thinking of taking out warranty policy with Warrenty Wise, for their vehicle. Read the small print, on the pamphlet I was told I should have read it throughly after the high pitch sales talk over the phone.
Where they fail to tell you.
1) you only get a hire car if your repair is over so many days.
If like me the part took 6 weeks to arrive but only 3.5 hours to repair No Car. I Still had to go to WORK in order to pay the Direct Debit.
2) They fail to tell you in the sale pitch No Home Starts.
3) You may be asked to pay a certain amount towards your bill from your monthly instalments.
My car’s battery was damaged as a result of the DC DC battery failing, they refused to cover that even though the battery was less than a year old. With a 3 year old warranty on it.
This policy proved to be not fit for purpose. I am suspicious of so many 4.5 reviews.
They have repeatedly answered my emails with a negative attitude and no give whatsoever.
I ended up in A&E from the stress. They couldn’t care less.
Angela from the claims team was incredibly helpful and professional when dealing with my matter, especially as it was one not so normal.
She had great empathy and took the time to see if the issue could be sorted. Was friendly throughout and communication was very easy.
Made my already stressful day, that bit less stressful for sure!
I chatted with Angela this afternoon via live chat and found her to be very helpful and patient. She gave me the information I needed to follow up on getting my car repaired and resent the details I asked for to my email address
I would like to personally thank Angela B for her outstanding support in resolving my claim.
From the moment the matter was escalated, Angela handled everything swiftly, professionally, and with genuine care. She reviewed the documentation thoroughly, communicated clearly throughout, and ensured the issue was resolved without unnecessary delay.
Her efficiency, responsiveness, and willingness to help made what could have been a stressful situation much easier to manage. It’s rare to receive this level of service, and she is a real credit to Warrantywise.
Thank you again, Angela B.
Very easy to deal with eg no telephone queues. I dealt with Lewis Spokes who provided exceptional customer service - professional. friendly, helpful and very knowledgeable about their product. He listened patiently and answered every query in detail and to my complete satisfsction.
He followed up the phone call promptly with an email confirming everything we had discussed and agreed.
Really first class customer care, thanks
Liv Ternent was very gentle and explanatory. They followed up on my claim until payment was posted to me. The experience with them was seamless. I would recommend warrantywise anytime. Thank you Liv Ternent for the great Job
Brandon was brilliant from start to finish. Communication was clear and easy the whole way through, and he took the time to call me and properly explain the warranty options rather than just rushing it. He even helped upgrade the warranty, which gave me a lot more peace of mind. Overall a really smooth, stress-free experience
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Thank you for taking the time to find out more about us.
At Warrantywise, we understand that your car is more than just a vehicle — it’s your freedom, your independence, and an essential part of everyday life. That’s why our focus is on giving you peace of mind when things don’t go to plan.
For over 25 years, we’ve supported over a million UK drivers with extended warranties designed to make a difference — including unlimited repairs, emergency 24/7 breakdown assistance, car hire, and onward travel as standard.
We cover a wide range of vehicles, from city hatchbacks, 4x4's to high-performance models, and our UK-based customer service team is here to help you every step of the way.
If something does go wrong, you’re not alone. Our team, supported by master mechanic Edd China, is here to make sure every repair is reviewed fairly and professionally.
We’re constantly reviewing and improving our plans to offer the right plan at the right price. But we also believe in transparency — so we always encourage customers to review the terms carefully to understand exactly what’s included.See more
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