The service was absolutely unacceptable, extremely slow in providing essential information like a free hard copy of the accounts, yet quick to request payment! Despite repeatedly informing senior staff about the legal requirements for providing reasonable accommodations for individuals with disabilities, I'm still waiting for the accounts. Recently, two staff members sent annual statements without any invoices or receipts. After waiting for weeks, I learned that someone will finally visit their office to send the necessary information.
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Plainly put, we want our customers to experience a personalised service which leaves them in no doubt that their property management needs are at the top of our agenda.
Our service is built on a recognition of the importance of technology and how it can enhance processes and increase efficiency from one element of property management to the other.
