Review Time
I find this website very difficult to use but Dylan was a great help and very patient. He sent me an email with all the details I needed. However I did need CS again to work out how to change over to your different account details. It seems over complicated to me to have three separate accounts for one apartment. However I’ll set up the bank details and see how I go from there! In the meantime I request correspondence in the post.
Rita Lawrence and Therese Armitage in the Customer Care Team at Warwick Estates were both a great help to me today in confirming the service charge payment arrangements for the flat I have recently purchased. They both confirmed the information I needed very quickly and accurately. Thanks Rita and Therese. Simon
What a joy to be able to speak to someone so quickly at the company. My worries were quickly eased when Emma Fleming was able to assist me with my query. What a professional person with a lovely manner, clear pronunciation and knowledgeable assistance.
After a challenging and costly experience with a previous managing agent, we made the switch to a new service and the difference is incredible. For instance, yesterday a representative visited us to familiarize herself with the apartments. She was friendly and proactive, identifying a few issues she promptly agreed to resolve. Today, I used the online support feature to inquire about my service charge and received swift assistance from another team member. This level of quick and personal service was absent with our former agents. Additionally, I appreciate having access to our bank statements online and being able to review invoices for payment authorization. It’s such a relief to feel we are finally with a team that genuinely prioritizes our needs. Highly recommended.
The company charges high fees but fails to provide a quality service. Maintenance is nearly absent, and issues are only addressed when residents complain. Repairs are done by selected contractors, with no proper maintenance plan in place. Waste management is a constant issue, leading to overflowing bins and health risks. Basic infrastructure is neglected, causing flooding and safety concerns. For the fees charged, residents deserve better management. This service does not maintain properties effectively, only sends invoices.
The service was absolutely unacceptable, extremely slow in providing essential information like a free hard copy of the accounts, yet quick to request payment! Despite repeatedly informing senior staff about the legal requirements for providing reasonable accommodations for individuals with disabilities, I'm still waiting for the accounts. Recently, two staff members sent annual statements without any invoices or receipts. After waiting for weeks, I learned that someone will finally visit their office to send the necessary information.
The service charges premium fees but falls short in delivering a quality experience. Routine maintenance is nearly nonexistent, with issues only addressed after complaints. Repairs are handled by chosen contractors and billed back to owners, lacking a proper maintenance strategy. Waste management is a constant issue, with bins overflowing weekly due to overcrowded flats. The council often refuses collection because of the mess. Rodents have been spotted around the bins, posing health risks. Basic infrastructure is neglected, leading to flooding and maintenance problems. For the fees charged, residents deserve better management—avoid this service if possible.
I attempted to use the callback service but did not receive it. Eventually, I got a poor email response asking me to reach out to the property manager, following a failed online chat attempt. Despite charging a premium for property management, they fail to deliver effectively.
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Plainly put, we want our customers to experience a personalised service which leaves them in no doubt that their property management needs are at the top of our agenda.
Our service is built on a recognition of the importance of technology and how it can enhance processes and increase efficiency from one element of property management to the other.
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