The service charges premium fees but falls short in delivering a quality experience. Routine maintenance is nearly nonexistent, with issues only addressed after complaints. Repairs are handled by chosen contractors and billed back to owners, lacking a proper maintenance strategy. Waste management is a constant issue, with bins overflowing weekly due to overcrowded flats. The council often refuses collection because of the mess. Rodents have been spotted around the bins, posing health risks. Basic infrastructure is neglected, leading to flooding and maintenance problems. For the fees charged, residents deserve better management—avoid this service if possible.
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Plainly put, we want our customers to experience a personalised service which leaves them in no doubt that their property management needs are at the top of our agenda.
Our service is built on a recognition of the importance of technology and how it can enhance processes and increase efficiency from one element of property management to the other.
