I encountered one of the worst and most disrespectful customer service experiences ever. A representative spoke to me in a condescending manner, as if I were a child, dismissing my concerns without any understanding. I paid my bill on the 7th, but it was processed on the 8th, leading to an unexpected £6 excess weight charge, which I was unaware of, and they are now charging me an additional £25 for it. When I tried to explain my situation, there was a complete lack of empathy. Additionally, if I choose to terminate the contract, I would be required to pay £700. Their service is inconsistent, as they do not collect bins regularly; sometimes they do, and sometimes they don't. Essentially, you have to monitor your waste closely just to receive service from them. My initial two months with them were incredibly frustrating as I struggled to obtain a bin.
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Welcome to WasteManaged, we are commited to helping customers take control of their waste management needs. Established in 2020, WasteManaged is an innovative business designed to help customers take control of their business costs by offering simple, fair and fixed fees for waste collection. Our service is designed to save businesses time and money and to provide them with a reliable and professional waste management service. We provide a full range of waste collection services, including waste removal, recycling, and waste management. We understand that businesses can be overwhelmed with the costs associated with managing their waste, and our team of experienced professionals are here to help. We can help you design a custom waste management plan that meets your needs and budget. Our team of experts are dedicated to providing you with honest and reliable advice. No if’s, no buts, no hidden charges or small print. We calculate the cost for all your current waste needs over the year and then spread this over 12 equal payments every month – easy! Think of it like a gym membership, but without the hard work and lycra. Simple, fair, fixed pricing. That’s better. No more up and down, because running your business is challenging enough. Get WasteManaged. Problem. Solved.
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