Very disappointing experience as I have dealt with this company many times over the last decade. Ordered a strap which was delivered promptly but too small for the watch - not in any lug measurement but ergonomically it didn’t sit right with the he head of the watch. I sent the strap back for a refund and a few days later was informed the goods needed to be ‘examined’ and a refund would be issued within 21 days after examination. A week later I have no idea if the strap has been ‘examined’ and no idea when a refund will be issued. This is pretty bad as refunds can be issued the same day as goods are received back - it’s not a tech Issue at all, it’s administrative and something built in to retain funds to aid cash flow by a business. For the sake of transparency my order number is wg360825. For anyone seeking the security of returns and refunds, take note.
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Creating and designing high quality replacement watch straps and watches since 2010. We're based in the UK and passionate about watches.
