Review Time
Hello,
I purchased a leather bracelet from their website (from France). It was a range offering various color options (handmade Italian leather - chocolate brown - £75). I chose a dark chocolate version, but upon receiving it, the color was clearly not the one I ordered and corresponded to a different option.
Customer support informed me that some variation in shade is possible and that I could return the item at my own expense (£19).
Paying an extra £19 only to receive nothing is hardly acceptable.
This is just my experience; I may have just had bad luck.
Sincerely,
Hello,I purchased a leather bracelet from their website (from France). It was a range offering various color options (handmade Italian leather - chocolate brown - £75). I chose a dark chocolate version, but upon receiving it, the color was clearly not the one I ordered and corresponded to a different option.Customer support informed me that some variation in shade is possible and that I could return the item at my own expense (£19).Paying an extra £19 only to receive nothing is hardly acceptable.This is just my experience; I may have just had bad luck.Sincerely,
I have bought many watch straps, and accessories from WatchGecho. Packaging and delivery is always great. Quality is excellent. The service and staff are nice and personable. On the odd occasion you may have a query, the customer service is brilliant. Highly recommended. Peter K. Thank you.
Very disappointing experience as I have dealt with this company many times over the last decade. Ordered a strap which was delivered promptly but too small for the watch - not in any lug measurement but ergonomically it didn’t sit right with the he head of the watch. I sent the strap back for a refund and a few days later was informed the goods needed to be ‘examined’ and a refund would be issued within 21 days after examination. A week later I have no idea if the strap has been ‘examined’ and no idea when a refund will be issued. This is pretty bad as refunds can be issued the same day as goods are received back - it’s not a tech Issue at all, it’s administrative and something built in to retain funds to aid cash flow by a business. For the sake of transparency my order number is wg360825. For anyone seeking the security of returns and refunds, take note.
I bought an end of the line / demonstrator Aquastar Benthos 500 (chronograph). Ordered on Tuesday and delivered on Thursday. Not only did it come with the rubber strap and a NATO, it also came with a beads of rice bracelet that I thought I would have to pay extra for from Aquastar. Also, included was a Watchgecko strap change tool, cleaning cloth, lug width ruler and various other branded merchandise that was a very welcome surprise. Top company and highly recommended.
Such a great company to deal with. Previously I'd ordered a Sinn 104 watch from CWSellors on a 4-6 week lead time. I cancelled this on week 17 of being palmed off by them. Shambles!I saw the same watch I wanted in Watch Gecko and started the buying process. A little bit of haggling and confirmation that the ONLY sell what they have in stock! Deal done late Monday afternoon watch paid for, sent Tuesday morning arrived Wednesday morning! You certainly can't complain about that.Watch is perfect. All new. Stickered up and totally as expected.I also got a pack of goodies too, making the buying experience just that bit nicer.Such a nice company to have bought my watch from and so refreshing buying experience with Watch Gecko.Highly recommended.
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Creating and designing high quality replacement watch straps and watches since 2010. We're based in the UK and passionate about watches.
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