Hello,
I purchased a leather bracelet from their website (from France). It was a range offering various color options (handmade Italian leather - chocolate brown - £75). I chose a dark chocolate version, but upon receiving it, the color was clearly not the one I ordered and corresponded to a different option.
Customer support informed me that some variation in shade is possible and that I could return the item at my own expense (£19).
Paying an extra £19 only to receive nothing is hardly acceptable.
This is just my experience; I may have just had bad luck.
Sincerely,
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Creating and designing high quality replacement watch straps and watches since 2010. We're based in the UK and passionate about watches.
