water.com

2.4
2.4 Based on 1.8K reviews

Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distribute...

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Harriet Baker
Extremely disappointing experience with this service.

I had an extremely disappointing experience with this service. The initial delivery was incorrect as they brought the water instead of the dispenser. When the dispenser finally arrived, I was unexpectedly charged an additional $8 without a clear explanation. They did offer me a year of free delivery, but when I placed an order for water, they kept delaying the delivery. After the third postponement, I requested to close my account. They did close it and refunded my $20 deposit, but deducted $4. To my surprise, they also charged my account $50, which they explained was a reconditioning fee. I cannot recommend them; their services are unreliable and they have hidden charges.

1
Date of experience: Jan 23, 2026

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Business Details

  • Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada.


    Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America.


    Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.See more

  • language https://water.com

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