My initial order was doubled up. Tried several times to speak to someone. All I could do was leave a message for a callback. Never happened. On top of this, I had a $30 credit that was supposed to be applied from prior service. Never happened. I wasn't paying the bill to it was corrected, but never happened. So I paid late fees and it went to collections. Primo customer service is very poor based on their lack of follow up. I dealt with Hinckley prior and it was great. Proof that a bigger company is not always the best way to go. Guess I'll go to the store going forward and eliminate this hassel.
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Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada.
Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America.
Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.See more
