I purchased Primo Brands water delivery service through BJ’s, and unfortunately my experience has been very disappointing. The seller informed me that the equipment would be free and that I would only need to pay for the water. That information was not accurate. After signing up, I discovered that the equipment was not actually free as stated.
Additionally, I was told that I would receive a compensation card with credit back, as stipulated during the sale. That card was never provided. I also asked specifically whether I could change the amount of water required each month, and I was assured that I could adjust it as needed. However, once the account was set up, I realized that this setting is locked in the app and cannot be modified as promised.
Overall, the sales information I received was misleading. I feel that I was not given transparent or accurate details before committing to the service. I would not recommend signing up without getting everything clearly documented in writing.
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Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada.
Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America.
Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.See more
