water.com

2.4
2.4 Based on 1.8K reviews

Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distribute...

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Beng Bueno
The worst company I have ever dealt with. I specifically ordered a brand of water but they kept on g

The worst company I have ever dealt with. I specifically ordered a brand of water but they kept on giving me another brand! I complained about this a lot of times but the problem persisted. And whenever I asked for a replacement, they charged me. When it is not even my fault that they delivered the wrong brand of water. They don’t respect their customers. They simply do not care. I requested a cancellation of my account. I have returned the empty bottles ( I have video proof that their driver picked up the bottles ) but I can still see my account on their app including my payment information. It seems like my account is still active! They are still giving me problems! Stay away from this company. They will stress you out non- stop. I am very disappointed.

1
Date of experience: Mar 11, 2026

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Business Details

  • Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada.


    Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America.


    Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.See more

  • language https://water.com

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