Delay in the order and sadly not advised until I chased.
Product arrived and unpacked the instructions were probably for the previous design, so Plummer looked for ages to eventually discovered that the piece was now incorporated in the top of the unit and not separate as shown.
We could find out what this piece was for either, could you please advise if rechargeable or battery.
I have found the water to be a lot softer and certainly an improvement in taste, presently chilling bottles in the fridge which makes a vast improvement.
Thanks
Dr L Gilson
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Water2 is a water technology brand headquartered in London, England. Operated under the Gelcard Group, Company No. 12565198.