I got my goods but it was a hassle.
I ordered a mattress and a couple of duvets and expected delivery in a couple of days as I missed the midday deadline.
The shipment didn’t arrive and seemed to be delayed. I rang several times to chase and was told someone would call me back. They never did.
On the phone it seems #1 is for sales and #2 (which is supposed to be for after sales) is just a couple of ladies taking messages. You can’t speak to anyone who has access to the order or who knows what’s going on.
Eventually the order arrived.
The mattress was missing.
I emailed them and called.
A message was taken.
Someone was supposed to call me back. They didn’t.
However I then got a message from Parcel Force saying a package was out for delivery.
The next day my mattress arrived.
It seems ok.
It took about 10 days to get the mattress.
I’m writing this so you know what to expect. Complete lack of communication but in my case at least the products arrived.
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