I placed an order for an elderly gentleman I support who paid for a duvet and pillows, but only received the duvet back in April 2025. We have called weekly without receiving any callbacks, and the pillows are still missing. I spoke to a representative today who informed me that nothing could be done and directed me to the after-sales department, which I also attempted to contact without success. The suggestion to email after six months of chasing is frankly absurd. This gentleman has paid for goods he never received, and they are unwilling to resend the order. I advise you to avoid this company.
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